Multi-site venue owners Restaurant operators

Multi-site venue owners Multi-site venue owners across every state urban and regional areas are adopting guest relationship tools CRM platforms to build loyalty personalise diner experiences.

Unlike generic software, restaurant-specific customer platforms venue CRM tools focus on booking behaviour visit frequency to segment guest types trigger marketing.

At Aspire CRM strategy team aspirehospitality, we deploy, configure and optimise CRM systems build retention journeys for guests to suit each brand’s tech stack and operations venue format and audience.

Common CRM features for hospitality:

* Birthday and re-engagement triggers Email marketing flows
* Reservation and check-in sync First-party data capture
* NPS tools Feedback loops
* VIP lists Group-specific campaigns

Why venues need CRM:

* Social reach is declining Ad costs are rising
* Rebookings outperform new leads Loyalty lowers CAC
* Personalisation drives spend Marketing works better with context

Case studies:

* Regional hotel grew events bookings via birthday triggers hospitality staffing software Australia CBD restaurant lifted return bookings 61% with automated CRM flows
* Rooftop bar improved Google ratings using CRM review asks Pub group boosted spend per guest with loyalty tiers

Pain points solved:

* Inconsistent data across bookings No automation beyond email blasts
* Staff unsure when to follow up Staff unsure when to follow up

CRM platform functions deployed by aspirehospitality Aspire CRM experts:

* Email + SMS journeys Profile enrichment from POS and online orders
* Automated loyalty triggers Automated loyalty triggers
* Visibility across venues Visibility across venues

Hospitality CRM searches we see trending:

* "best CRM for restaurants"
* "how to retain diners"
* "POS with CRM built in"

Start here:

* {Visit aspirehospitality
* Request CRM platform shortlist
* Grow retention

aspirehospitality —
where loyalty meets revenue.